Shake

How to enable Push Notifications on Android

"Send Feedback to a user" not working • How to register a user

The fix is simple, just add a 3-second timeout before calling Shake.start.

We're getting an infinity loop between Shake SDK and Firebase Messaging

How to enable Push Notifications on iOS

How do I set up a separate app for reports on the production environment?

You need to paste this key to Shake Dashboard settings to enable push notifications.

How to generate the server key in Firebase

I didn't receive an email notification after a new ticket arrived on our Shake dashboard

Sensitive data redaction applies only on raw data and screenshots, not the video recordings.

Can I block sensitive data (PII) on screen recordings? • Blocking sensitive data (PII)

Answers to the most common questions related to app installs.

App installs Q&A

The solution is simple — just leave it empty.

The billing form doesn't allow me to put an alphanumeric ZIP code • Can't put a ZIP code

I'm trying to join my colleagues, where are they?

I've entered a workspace but it's empty • Empty workspace

The method has mistakenly been left as an internal one, hiding it from the public interface.

Shake.handleError not visible

Manually delete the upload-symbols.sh file located in the Shake.framework/ directory before archiving.

AppStoreConnect submission is failing with the "ERROR ITMS-90035 Invalid Signature"

Shake Crash works on the device, but I never see a crash report on the web dashboard • Not getting crash reports on a dashboard

Definitely look into your browser, cookie, cache or other settings.

I can't sign in with Google

The fix is simple, upgrade your SDK to its latest version.

Builds using Shake are failing with a status code 403 Forbidden

I'm using Flutter and the screenshots are empty black rectangles on Android 6 • Minimum requirements

Although they've seen the "Success" message on their device.

I know of a few reports from my users (or testers) that never came through • Reports not coming through

That's extremely rare so please tell us more — we will carefully investigate every crash.

We think Shake is the cause of our app crashing

There is no such listener but you can achieve the same thing using a different approach.

Is there a way to listen for the "Shake invoked" event, so we can trigger another event (analytics for example) at that moment?

Nothing to worry about, you've pasted something incorrectly.

The console says "HTTP 401 UNAUTHORIZED" • Not getting feedback

Please make sure that your app meets Shake SDK minimum requirements.

I am getting the "CocoaPods could not find compatible versions" error

Can't deploy your app on AppStore / TestFlight, and you are using SwiftPackageManager

App Transport SPM issue • Can't deploy app

Does Shake support Expo apps?

Verify that compileSdkVersion is correctly set in the app build.gradle file.

I am getting an AAPT error while trying to build an app

Does it look like Shake is down and the tickets are not shown?

Tickets aren't arriving • Dashboard is white and doesn't work • Can't access Dashboard • Dashboard status page

Your internet access is moderated or blocked.

I don't see the logs of my app in the console

Solutions to common problems when building your project with Shake.

I keep getting an error when trying to configure my React Native project

You have now installed the SDK but still don't see your app on Dashboard.

I don't see my new app on Dashboard • Can't see app

Nothing to worry about, your bug is definitely on its way.

I don't see a reported bug on my Dashboard

Yes, ProGuard version 6.0 or newer is required.

Does Shake SDK require a specific ProGuard version?

Yes, you can see the media player's content on bug screenshots you receive.

Can Shake capture ExoPlayer's content?

I can't build an app with the Xcode when using Shake

How to turn various notification types on or off.

Can I change my email notification preferences?

Where do timestamps appear and what do they mean.

Are the timestamps in bugs shown in my or user's timezone?

In other words, follow some apps and unfollow others.

Hot to unfollow an app • Change notifications

Workarounds for when app interface elements get in your way.

The "Report a bug" button is hidden behind an interface element

Some maps do indeed look black — the problem is not with your app.

Why does a map look black on my bug report?

Can't import modules via @import Shake; ?

Add notifications for chat, react native • Getting error while adding the code snippet

When you Shake device you get this error?

Getting App is archived. HTTP 404 error, flutter

I added Shake and still can't see anything on a Dashboard.

Can't add Shake • Added the Shake.start(...) and it doesn't work

Intro message problem • Intro message getting in the way

I'm receiving old tickets • Tickets taking a lot of time to come

Related to the operation of the application.

How far back does Shake log data • How much data does Shake log

No, but you can still choose what you want included.

Can I modify the period for which the log retains data • Can I modify the number of lines

If you’re looking for product discovery, design, or software engineering, you’re in the right place. Check out DECODE.

Software development • Web and mobile app development • Development services • DECODE

What is the character limit for the feedback that users send you?

The character limit for the feedback

Is Shake a scam? No, even if it sounds to good to be true.

Is Shake a scam? • Is Shakebugs a scam • Is Shake legit • Is Shakebugs legit • Is Shake's Chrome extension a scam

Peter Simic

Shake Typing

A curated list of the most commonly asked questions by Shake customers.

FAQs and Troubleshooting

Docs

Demo

Android SDK

iOS SDK

React Native SDK

Flutter SDK

Find answers and get help from Intercom Support and Community Experts

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