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FAQs and Troubleshooting
FAQs and Troubleshooting
A curated list of the most commonly asked questions by Shake customers.
+1
34 articles in this collection
Written by
Peter Simic,
Branimir Hrzenjak,
Mark Stewart
and 1 other
We're getting an infinity loop between Shake SDK and Firebase Messaging
The fix is simple, just add a 3-second timeout before calling Shake.start.
Written by
Petra Gluhak
Updated over a week ago
I did not receive an email notification after a new ticket arrived to our Shake dashboard
There are 3 reasons for that.
Written by
Peter Simic
Updated over a week ago
Can we block sensitive data (PII) on screen recordings?
Sensitive data redaction applies only on raw data and screenshots, not the video recordings.
Written by
Peter Simic
Updated over a week ago
Unique devices Q & A
Answers to the most common questions related to unique devices.
Written by
Branimir Hrzenjak
Updated over a week ago
The billing form doesn't allow me to put an alphanumeric ZIP code
The solution is simple — just leave it empty.
Written by
Petra Gluhak
Updated over a week ago
I've entered a Shake workspace but it's empty
I'm trying to join my colleagues, where are they?
Written by
Peter Simic
Updated over a week ago
Shake.handleError not visible
The method has mistakenly been left as an internal one, hiding it from the public interface.
Written by
Mark Stewart
Updated over a week ago
AppStoreConnect submission is failing with the "ERROR ITMS-90035 Invalid Signature"
Manually delete the upload-symbols.sh file located in the Shake.framework/ directory before archiving.
Written by
Mark Stewart
Updated over a week ago
Shake Crash works on the device, but I never see a crash report on the Shake web Dashboard
The solution is to upload missing dSYMs.
Written by
Peter Simic
Updated over a week ago
I can't sign in with Google
Definitely look into your browser, cookie, cache or other settings.
Written by
Mark Stewart
Updated over a week ago
Our builds using Shake are failing with a status code 403 Forbidden
The fix is simple, upgrade your SDK to its latest version.
Written by
Peter Simic
Updated over a week ago
I'm using Flutter and the screenshots are empty black rectangles on Android 6
Am I missing something?
Written by
Peter Simic
Updated over a week ago
I know of a few reports from my users (or testers) that never came through
Although they've seen the "Success" message on their device.
Written by
Branimir Hrzenjak
Updated over a week ago
I'm getting the "CocoaPods could not find compatible versions for pod Shake" message
Just update the iOS version in your Podfile.
Written by
Mark Stewart
Updated over a week ago
We think Shake is the cause of our app crashing
That's extremely rare so please tell us more — we will carefully investigate every crash.
Written by
Branimir Hrzenjak
Updated over a week ago
Is there a way to listen for the "Shake invoked" event, so we can trigger another event (analytics for example) at that moment?
There is no such listener but you can achieve the same thing using a different approach.
Written by
Petra Gluhak
Updated over a week ago
The console says "Fetching access token failed - HTTP 401 UNAUTHORIZED"
Nothing to worry about, you've pasted something incorrectly.
Written by
Peter Simic
Updated over a week ago
I am getting the "CocoaPods could not find compatible versions" error
Please make sure that your app meets Shake SDK minimum requirements.
Written by
Mark Stewart
Updated over a week ago
App Transport SPM issue
Can't deploy your app on AppStore / TestFlight, and you are using SwiftPackageManager
Written by
Mark Stewart
Updated over a week ago
Does Shake support unejected Expo apps?
No, Shake can't be run with the Expo managed workflow.
Written by
Mark Stewart
Updated over a week ago
I am getting an AAPT error while trying to build an app
Verify that compileSdkVersion is correctly set in the app build.gradle file.
Written by
Mark Stewart
Updated over a week ago
Tickets aren't arriving • Dashboard is white and doesn't work • Can't access Dashboard • Dashboard status page
Does it look like Shake is down and the tickets are not shown?
Written by
Petra Gluhak
Updated over a week ago
I don't see the logs of my app in the console
Your internet access is moderated or blocked.
Written by
Peter Simic
Updated over a week ago
I keep getting an error when trying to configure my React Native project
Solutions to common problems when building your project with Shake.
Written by
Branimir Hrzenjak
Updated over a week ago
I don't see my new app on Dashboard
You have now installed the SDK but still don't see your app on Dashboard.
Written by
Mark Stewart
Updated over a week ago
I don't see a reported bug on my Dashboard
Nothing to worry about, your bug is definitely on its way.
Written by
Peter Simic
Updated over a week ago
Does Shake SDK require a specific ProGuard version?
Yes, ProGuard version 6.0 or newer is required.
Written by
Branimir Hrzenjak
Updated over a week ago
Can Shake capture ExoPlayer's content?
Yes, you can see the media player's content on bug screenshots you receive.
Written by
Branimir Hrzenjak
Updated over a week ago
I can't build an app with the Xcode when using Shake
Update your Xcode to the latest version.
Written by
Peter Simic
Updated over a week ago
Can I change my email notification preferences?
How to turn various notification types on or off.
Written by
Branimir Hrzenjak
Updated over a week ago
Are the timestamps in bugs shown in my or user's timezone?
Where do timestamps appear and what do they mean.
Written by
Branimir Hrzenjak
Updated over a week ago
Dashboard email and notification settings
In other words, follow some apps and unfollow others.
Written by
Branimir Hrzenjak
Updated over a week ago
The "Report a bug" button is hidden behind an interface element
Workarounds for when app interface elements get in your way.
Written by
Branimir Hrzenjak
Updated over a week ago
Why does a map look black on my bug report?
Some maps do indeed look black — the problem is not with your app.
Written by
Petra Gluhak
Updated over a week ago