FAQs and Troubleshooting

A curated list of the most commonly asked questions by Shake customers.

Peter Simic avatar Branimir Hrzenjak avatar Mark Stewart avatar
18 articles in this collection
Written by Peter Simic, Branimir Hrzenjak, and Mark Stewart

Reported bugs are not arriving, or they're disappearing from my Dashboard

Does it look like your reports are getting deleted from the Dashboard? Or, are our reports not arriving at all?
Peter Simic avatar
Written by Peter Simic
Updated over a week ago

I don't see the logs of my app in the console

Your internet access is moderated or blocked.
Peter Simic avatar
Written by Peter Simic
Updated over a week ago

I’m having trouble integrating Shake with my Jira project

Solutions to common Jira integration issues.
Branimir Hrzenjak avatar
Written by Branimir Hrzenjak
Updated over a week ago

I keep getting an error when trying to configure my React Native project

Solutions to common problems when building your project with Shake.
Branimir Hrzenjak avatar
Written by Branimir Hrzenjak
Updated over a week ago

I don't see a forwarded report in Jira

If the report isn't appearing in Jira, follow these steps to troubleshoot the issue.
Branimir Hrzenjak avatar
Written by Branimir Hrzenjak
Updated over a week ago

Can I forward only some bugs to Jira?

Bugs can be forwarded to Jira by hand.
Branimir Hrzenjak avatar
Written by Branimir Hrzenjak
Updated over a week ago

I don't see my new app on Dashboard

You have now installed the SDK but still don't see your app on Dashboard.
Mark Stewart avatar
Written by Mark Stewart
Updated over a week ago

I don't see a reported bug on my Dashboard

Nothing to worry about, your bug is definitely on its way.
Peter Simic avatar
Written by Peter Simic
Updated over a week ago

Does Shake SDK require a specific ProGuard version?

Yes, ProGuard version 6.0 or newer is required.
Branimir Hrzenjak avatar
Written by Branimir Hrzenjak
Updated over a week ago

Can Shake capture ExoPlayer's content?

Yes, you can see the media player's content on bug screenshots you receive.
Branimir Hrzenjak avatar
Written by Branimir Hrzenjak
Updated over a week ago

I can't build an app with the Xcode when using Shake

Update your Xcode to the latest version.
Peter Simic avatar
Written by Peter Simic
Updated over a week ago

Can I change my email notification preferences?

How to turn various notification types on or off.
Branimir Hrzenjak avatar
Written by Branimir Hrzenjak
Updated over a week ago

Are the timestamps in bugs shown in my or user's timezone?

Where do timestamps appear and what do they mean.
Branimir Hrzenjak avatar
Written by Branimir Hrzenjak
Updated over a week ago

Copy a direct link to a bug

Every bug has its unique and persistent URL.
Branimir Hrzenjak avatar
Written by Branimir Hrzenjak
Updated over a week ago

Why is bug reporting disabled to me?

You're trying to report a bug but you can't.
Mark Stewart avatar
Written by Mark Stewart
Updated over a week ago

Turn off email notifications for bugs in specific apps

In other words, follow some apps and unfollow others.
Branimir Hrzenjak avatar
Written by Branimir Hrzenjak
Updated over a week ago

The "Report a bug" button is hidden behind an interface element

Workarounds for when app interface elements get in your way.
Branimir Hrzenjak avatar
Written by Branimir Hrzenjak
Updated over a week ago

Why does a map look black on my bug report?

Some maps do indeed look black — the problem is not with your app.
Peter Simic avatar
Written by Peter Simic
Updated over a week ago