FAQs and Troubleshooting
A curated list of the most commonly asked questions by Shake customers.
By Peter and 1 other2 authors48 articles
- How to enable Push Notifications on Android
- "Send Feedback to a user" not working • How to register a user
- We're getting an infinity loop between Shake SDK and Firebase Messaging
- How to enable Push Notifications on iOS
- How do I set up a separate app for reports on the production environment?
- How to generate the server key in Firebase
- I didn't receive an email notification after a new ticket arrived on our Shake dashboard
- Can I block sensitive data (PII) on screen recordings? • Blocking sensitive data (PII)
- The billing form doesn't allow me to put an alphanumeric ZIP code • Can't put a ZIP code
- I've entered a workspace but it's empty • Empty workspace
- Shake.handleError not visible
- AppStoreConnect submission is failing with the "ERROR ITMS-90035 Invalid Signature"
- Shake Crash works on the device, but I never see a crash report on the web dashboard • Not getting crash reports on a dashboard
- I can't sign in with Google
- Builds using Shake are failing with a status code 403 Forbidden
- Black screenshots in Flutter • Blank bug reports • Double-tap recording fix
- I know of a few reports from my users (or testers) that never came through • Reports not coming through
- We think Shake is the cause of our app crashing
- Is there a way to listen for the "Shake invoked" event, so we can trigger another event (analytics for example) at that moment?
- The console says "HTTP 401 UNAUTHORIZED" • Not getting feedback
- I am getting the "CocoaPods could not find compatible versions" error
- App Transport SPM issue • Can't deploy app
- Does Shake support Expo apps?
- I am getting an AAPT error while trying to build an app
- Tickets aren't arriving • Dashboard is white and doesn't work • Can't access Dashboard • Dashboard status page
- I don't see the logs of my app in the console
- I keep getting an error when trying to configure my React Native project
- I don't see my new app on Dashboard • Can't see app
- I don't see a reported bug on my Dashboard
- Does Shake SDK require a specific ProGuard version?
- Can Shake capture ExoPlayer's content?
- I can't build an app with the Xcode when using Shake
- Can I change my email notification preferences?
- Are the timestamps in bugs shown in my or user's timezone?
- How to unfollow an app • Change notifications
- The "Report a bug" button is hidden behind an interface element
- Why does a map look black on my bug report?
- Add notifications for chat, react native • Getting error while adding the code snippet
- Getting App is archived. HTTP 404 error, flutter
- Can't add Shake • Added the Shake.start(...) and it doesn't work
- Intro message problem • Intro message getting in the way
- I'm receiving old tickets • Tickets taking a lot of time to come
- How far back does Shake log data • How much data does Shake log
- Can I modify the period for which the log retains data • Can I modify the number of lines
- Software development • Web and mobile app development • Development services • DECODE
- The character limit for the feedback
- Is Shake a scam? • Is Shakebugs a scam • Is Shake legit • Is Shakebugs legit • Is Shake's Chrome extension a scam
- Why did Shake switch from Client ID to API Keys?