Integrations

Useful info on all the tools Shake integrates with.

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9 articles in this collection
Written by Peter Simic, Branimir Hrzenjak, Mark Stewart and 1 other

Our integration appears to have stopped working and I'm getting the "A hiccup happened" message

The 3rd party tool you use is probably temporarily unavailable.

Written by Petra Gluhak
Updated over a week ago

Our Slack integration appears to have stopped working

No worries, it's probably because someone from your team renamed the Slack channel.

Written by Mark Stewart
Updated over a week ago

Jira

I’m having trouble integrating Shake with my Jira project — it connects fine but Jira doesn't accept tickets

Solutions to common Jira integration issues.

Written by Branimir Hrzenjak
Updated over a week ago

Jira server minimum supported version

Written by Branimir Hrzenjak
Updated over a week ago

Two-way sync with Jira works, but only some of our tickets are closing on the Shake Dashboard

Your Jira administrator needs to change the Category of the desired Status to "Done".

Written by Petra Gluhak
Updated over a week ago

I don't see a forwarded report in Jira

If the report isn't appearing in Jira, follow these steps to troubleshoot the issue.

Written by Branimir Hrzenjak
Updated over a week ago

When trying to integrate Shake with Jira field mappings you're getting an error

Please use "Fill the Description"

Written by Petra Gluhak
Updated over a week ago

An integration with Jira works, but the screenshot and other files aren't attached

Please tweak file upload permissions in your Jira project.

Written by Peter Simic
Updated over a week ago

Can I forward only some bugs to Jira?

Bugs can be forwarded to Jira by hand.

Written by Branimir Hrzenjak
Updated over a week ago