When you've selected the ticket format "Map to Jira fields" in your Jira setting on the Shake Dashboard something isn't working?
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Are you getting the error: Yikes! Integration with Jira wasn't successful. Try again.

This is something out of our hands. For more information try to contact Jira's customer support.

For anything else, contact us through the Intercom bubble.
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Or even better, join our Slack Community and get in touch with our developers within a few minutes.