All Collections
FAQs and Troubleshooting
How to enable Push Notifications on iOS
How to enable Push Notifications on iOS

Shake up your Customer service.

Mark Stewart avatar
Written by Mark Stewart
Updated over a week ago

Give your Shake a push – get instant push notifications for live chat on your mobile app.

From Shake Dashboard, you’ll have an insight if your message is Seen or Not seen, to make life easier for your support agent. Here’s how to do it.

  1. Add bundleID you wish to use and under Capabilities select Push Notification.

  2. Build app with your team ID.

4. Click on the + next to Certificates

5. Choose ServicesApple Push Notification service SSL (Sandbox & Production)Continue

6. For App ID choose your application’s bundle ID.

7. In Keychain Access, add a new certificate by clicking on Request a Certificate From a Certificate Authority.

8. Enter user email address and Save it to disk.

9. On upload that (previously saved) Certificate file.

10. In Keychain under My Certificates export certificate and Private key. On the next step, don’t add a password. Instead, add a system password step later.

After that, go to Shake Dashboard and upload your certificate in .p12 format. Congrats, now finish the process by exploring Shake Docs and configuring your push notifications.

If you have any other questions, don't hesitate to contact us through the Intercom bubble. Or even better, join our Slack Community and get in touch with our developers within a few minutes.

Did this answer your question?