Is the "Send Feedback to a user" section not working at the moment? Check out if you registered a user.
In our documentation, you can see the process of registering a Shake user. After Shake.start(), you should call method:
Shake.registerUser ( "userID" ) ;
Once your user is registered with Shake, the chat feature is enabled automatically. Each ticket they send you will be a separate conversation.
If you have any other questions, don't hesitate to contact us through the Intercom bubble.
Or even better, join our Slack Community and get in touch with our developers within a few minutes.