All Collections
FAQs and Troubleshooting
I can't sign in with Google
I can't sign in with Google

Definitely look into your browser, cookie, cache or other settings.

Shake Typing avatar
Written by Shake Typing
Updated over a week ago

We haven't changed our Google authentication code recently, since it perfectly serves tens of thousands secure sign ins every month.

Google lists several common possibilities on their site so take a look. We've also pasted some of the useful excerpts here for you.

Before you continue researching, also check Shake Status to see that the service is available and that's not the cause.

Some of your third-party cookies or data are blocked

When enabled, this privacy feature deactivates all cookies and storage within the iframe, which is required by Google to securely authenticate you. If you have disabled third-party data, please create an exception for https://accounts.google.com by adding accounts.google.com to the allowed domains. In Chrome, this is done in chrome://settings/content/cookies.

You use Chrome on iOS in incognito mode

Google Sign-in is currently not supported in incognito mode on Chrome on iOS.

You use Safari with Intelligent Tracking Prevention (ITP)

This new feature of macOS High Sierra and iOS 11 deactivates third-party cookies every 24 hours, unless you interact with one of Shake pages. As the Google Sign-in library relies on cookies to securely authenticate you, it will potentially detect that you are logged out every 24 hours. You have to go through the sign in flow again to reactivate the cookies.

If anything is still unclear, please don't hesitate to contact us through the Intercom bubble.

Or even better, join our Slack Community and get in touch with our developers within a few minutes.

Did this answer your question?