# Shake Help Center - Help & support for Shake customers > Advice and answers from the Shake team ## Getting Started - [Where to find my Workspace API keys? • How to create API keys](http://help.shakebugs.com/en/articles/6491460-where-to-find-my-workspace-api-keys-how-to-create-api-keys.md): Access and create API keys from your App settings in the Shake dashboard. - [What is Shake?](http://help.shakebugs.com/en/articles/2741472-what-is-shake.md): An SDK that allows iOS, Android and web app developers to receive better bug reports, faster. - [How does Shake work?](http://help.shakebugs.com/en/articles/2741778-how-does-shake-work.md): How to start using Shake. - [We already use Firebase Crashlytics, or some other crash reporting tool](http://help.shakebugs.com/en/articles/3867876-we-already-use-firebase-crashlytics-or-some-other-crash-reporting-tool.md): Why do we need Shake? And is it possible to use Shake Crash together with Firebase Crashlytics? - [What are the oldest OS versions Shake supports • Android versions • iOS versions](http://help.shakebugs.com/en/articles/4153361-what-are-the-oldest-os-versions-shake-supports-android-versions-ios-versions.md): Our support goal has always been a minimum of 98% devices worldwide. - [Shake plans and features • Free plan • Billing plans](http://help.shakebugs.com/en/articles/2785814-shake-plans-and-features-free-plan-billing-plans.md): Shake comes in three flavors: Free, Premium and Organization. - [Which platforms does Shake SDK support?](http://help.shakebugs.com/en/articles/2785914-which-platforms-does-shake-sdk-support.md): Add Shake SDK into your iOS, Android, React Native, Flutter and Web app. - [\[Shake Status\] Shake server seems to be unavailable • down • broken](http://help.shakebugs.com/en/articles/4198270-shake-status-shake-server-seems-to-be-unavailable-down-broken.md): Can't log in? Getting a Hiccup happened message? Emails not arriving? Wondering when will Shake be available again? Visit Shake statuspage. - [Shake glossary](http://help.shakebugs.com/en/articles/3507897-shake-glossary.md): Common terms that you might see as you work in Shake, or throughout this Help Center. - [Defining rules • Define rules • Adding a rule](http://help.shakebugs.com/en/articles/7979662-defining-rules-define-rules-adding-a-rule.md): Define rules so your tickets are well organised and save even more time. - [How to use Authentication keys • App API key • REST API key • Authentication keys examples](http://help.shakebugs.com/en/articles/10080315-how-to-use-authentication-keys-app-api-key-rest-api-key-authentication-keys-examples.md): Learn how to use App API keys to initialize the Shake SDK and REST API keys to access your Shake data programmatically. - [8 Common Shake SDK Setup Misconfigurations](http://help.shakebugs.com/en/articles/13928065-8-common-shake-sdk-setup-misconfigurations.md): A quick troubleshooting guide to the most frequent hurdles developers face when integrating Shake for the first time. ## Installing SDK - [Install Shake SDK manually • Adding Shake without a dependency manager • Adding Shake without a build automation tool](http://help.shakebugs.com/en/articles/3474409-install-shake-sdk-manually-adding-shake-without-a-dependency-manager-adding-shake-without-a-build-automation-tool.md): A guide to add Shake to your app without a dependency manager or a build automation tool. - [Can I use other reporting tools in parallel with Shake?](http://help.shakebugs.com/en/articles/2785681-can-i-use-other-reporting-tools-in-parallel-with-shake.md): Shake plays nicely with all other SDKs. - [How does the Shake SDK affect an app's size and performance?](http://help.shakebugs.com/en/articles/2785672-how-does-the-shake-sdk-affect-an-app-s-size-and-performance.md): Your app's performance won't change. - [Will our app users have to grant any extra permissions because of Shake SDK?](http://help.shakebugs.com/en/articles/2759939-will-our-app-users-have-to-grant-any-extra-permissions-because-of-shake-sdk.md): Shake does not alter your app user experience. - [Can Shake be used in a live production app?](http://help.shakebugs.com/en/articles/2759927-can-shake-be-used-in-a-live-production-app.md): Absolutely, use Shake SDK normally in a production environment as well. ## "User feedback" module - [How to report great bugs? • Best ways to report bugs](http://help.shakebugs.com/en/articles/2788193-how-to-report-great-bugs-best-ways-to-report-bugs.md): Some people report bugs better than others. - [Common comments • Auto reply messages](http://help.shakebugs.com/en/articles/7983651-common-comments-auto-reply-messages.md): Prepare frequent chat replies and notes for your users' delight. ## "Crash reports" module - [Crash reporting not working • Crash reporting doesn't work • Problem with crash reporting](http://help.shakebugs.com/en/articles/5165023-crash-reporting-not-working-crash-reporting-doesn-t-work-problem-with-crash-reporting.md): Check these simple tips as they have helped hundreds of other developers. - [Upload dSYM files using RunPhase script not working • Can't find upload-symbols.sh](http://help.shakebugs.com/en/articles/8825222-upload-dsym-files-using-runphase-script-not-working-can-t-find-upload-symbols-sh.md) - [Can I use Shake crash reporting with other crash reporting tools?](http://help.shakebugs.com/en/articles/5316143-can-i-use-shake-crash-reporting-with-other-crash-reporting-tools.md): When Shake crash reporting is enabled, will I receive crash reports from my other crash reporting library, for example Sentry ? ## "App users" module and live chat - [If I use the "Reply to the user" text box on the Dashboard, where does that message go? • Live chat not working • Live chat doesn't work](http://help.shakebugs.com/en/articles/6241173-if-i-use-the-reply-to-the-user-text-box-on-the-dashboard-where-does-that-message-go-live-chat-not-working-live-chat-doesn-t-work.md): You are reading this because you have probably tested it out, but haven't received anything. - [How to have Shake SDK in production for certain users](http://help.shakebugs.com/en/articles/6321176-how-to-have-shake-sdk-in-production-for-certain-users.md): Call Shake.start\(\) in a designated place - [Blocking spammy users • Block users](http://help.shakebugs.com/en/articles/7919363-blocking-spammy-users-block-users.md): Users are spamming you? Just block them. ## Integrations and Dashboard Extensions - [Shake integrations - setup & troubleshooting](http://help.shakebugs.com/en/articles/15394173-shake-integrations-setup-troubleshooting.md): Set up, manage, and troubleshoot Shake's integrations with Jira, Slack, Linear, Webhook, and Sentry. - [I’m having trouble integrating Shake with my Jira project — it connects fine but Jira doesn't accept tickets • Trouble integrating Jira](http://help.shakebugs.com/en/articles/3474366-i-m-having-trouble-integrating-shake-with-my-jira-project-it-connects-fine-but-jira-doesn-t-accept-tickets-trouble-integrating-jira.md): Solutions to common Jira integration issues. - [Two-way sync with Jira works, but only some of our tickets are closing on the Shake Dashboard](http://help.shakebugs.com/en/articles/6186982-two-way-sync-with-jira-works-but-only-some-of-our-tickets-are-closing-on-the-shake-dashboard.md): Your Jira administrator needs to change the Category of the desired Status to "Done". - [When trying to integrate Shake with Jira field mappings I'm getting an error • Jira field map • Jira sync](http://help.shakebugs.com/en/articles/5982358-when-trying-to-integrate-shake-with-jira-field-mappings-i-m-getting-an-error-jira-field-map-jira-sync.md): Please use "Fill the Description" - [An integration with Jira works, but the screenshot and other files aren't attached • File says "Failed to load"](http://help.shakebugs.com/en/articles/5248924-an-integration-with-jira-works-but-the-screenshot-and-other-files-aren-t-attached-file-says-failed-to-load.md): Please tweak file upload permissions in your Jira project. - [Can I forward only some bugs to Jira? • Forwarding reports to Jira by hand](http://help.shakebugs.com/en/articles/3924751-can-i-forward-only-some-bugs-to-jira-forwarding-reports-to-jira-by-hand.md): Bugs can be forwarded to Jira by hand. - [Integrating Shake with JIRA • IP Addresses and Compatibility](http://help.shakebugs.com/en/articles/9795709-integrating-shake-with-jira-ip-addresses-and-compatibility.md): Details about dynamic IP addresses and compatibility with Jira Server, Jira Cloud, and Jira Data Center on-premise environments. ## Customizing SDK - [Customize how users invoke Shake • Invoking Shake • What if our app already uses the shake gesture for something else?](http://help.shakebugs.com/en/articles/2759917-customize-how-users-invoke-shake-invoking-shake-what-if-our-app-already-uses-the-shake-gesture-for-something-else.md): The Shake invocation event can be fully customized, you don't have to use our default action - shaking. - [How to localize/change the language in the Shake UI? • Changing the language](http://help.shakebugs.com/en/articles/6191182-how-to-localize-change-the-language-in-the-shake-ui-changing-the-language.md): You can use Shake in your own language. - [Which languages has Shake SDK been translated to? • Language options for Shake](http://help.shakebugs.com/en/articles/3392092-which-languages-has-shake-sdk-been-translated-to-language-options-for-shake.md): Your app users can use Shake in their own language. - [What are Permitted Domains?](http://help.shakebugs.com/en/articles/10080319-what-are-permitted-domains.md): Save time with Permitted Domains. - [Activity History](http://help.shakebugs.com/en/articles/10717951-activity-history.md): Understanding Activity History for iOS, Android, React Native, Flutter, Web and Chrome Extension. - [Custom Integrations](http://help.shakebugs.com/en/articles/13611096-custom-integrations.md): Available on the Organization plan, customize exactly which data points are sent to your tools and reorder them to fit your team's needs. ## Data - [Will we violate any privacy laws if we record user behavior with Shake? • Violating privacy laws with Shake](http://help.shakebugs.com/en/articles/5150952-will-we-violate-any-privacy-laws-if-we-record-user-behavior-with-shake-violating-privacy-laws-with-shake.md): Everything regarding Shake is nicely regulated, clearly described and you have been given options to protect any data you want. - [Which data does the Shake SDK track and report?](http://help.shakebugs.com/en/articles/2741832-which-data-does-the-shake-sdk-track-and-report.md): Shake grabs every single detail that could help an app developer efficiently fix bugs. - [Shake's measures and policies for ensuring data privacy • Data encryption](http://help.shakebugs.com/en/articles/4197832-shake-s-measures-and-policies-for-ensuring-data-privacy-data-encryption.md): Shake diligently ensures that your data is secure, and accessible only to you. - [Hide certain parts of screenshot before submitting the bug • Hide a part of screenshot • Remove the screenshot](http://help.shakebugs.com/en/articles/2785717-hide-certain-parts-of-screenshot-before-submitting-the-bug-hide-a-part-of-screenshot-remove-the-screenshot.md): To hide a part of a screenshot, use the Blur option. - [Size limit for attached files • Attachment limitations](http://help.shakebugs.com/en/articles/2785720-size-limit-for-attached-files-attachment-limitations.md): You can attach up to 10 files to a bug. - [Activity history is not available](http://help.shakebugs.com/en/articles/11104964-activity-history-is-not-available.md): A ticket doesn't have Activity history? - [Vendor Assessments, Security/Risk Assessments and Data Protection Q&A](http://help.shakebugs.com/en/articles/6895046-vendor-assessments-security-risk-assessments-and-data-protection-q-a.md): Some things to consider before you get in touch asking us "Hey Shake, we need to you fill out this documentation for us..." - [Privacy framework for Sheldon \(AI assistant\)](http://help.shakebugs.com/en/articles/12298701-privacy-framework-for-sheldon-ai-assistant.md): All data used by Sheldon is handled securely in AWS’s EU data center, under strict compliance standards and without exposure to external LLM providers. - [Shake REST API • Shake Public API](http://help.shakebugs.com/en/articles/13610436-shake-rest-api-shake-public-api.md): Learn how to use the Shake REST API to export data, manage crash reports, and automate your issue-tracking workflow outside the dashboard. ## Workspace Administration - [Cancel my Shake subscription • Cancel subscription](http://help.shakebugs.com/en/articles/7860365-cancel-my-shake-subscription-cancel-subscription.md): You are leaving us? Sad. - [Why do we use Permitted URLs? • Protecting your API Keys](http://help.shakebugs.com/en/articles/10091201-why-do-we-use-permitted-urls-protecting-your-api-keys.md): What are Permitted URLs and why are they important? - [Badges and Notifications](http://help.shakebugs.com/en/articles/10750284-badges-and-notifications.md): How badges and notifications work and how to set them up - [What's the difference between Admin, Member and Guest?](http://help.shakebugs.com/en/articles/12555851-what-s-the-difference-between-admin-member-and-guest.md): Understanding roles helps you manage access, collaboration, and security across your workspace. Each user is assigned a role that defines their permissions and available actions. - [Change who receives receipts • How can I update our billing method? • Updating billing address](http://help.shakebugs.com/en/articles/5487016-change-who-receives-receipts-how-can-i-update-our-billing-method-updating-billing-address.md): Updating your billing address is easy. - [What is a workspace?](http://help.shakebugs.com/en/articles/3322246-what-is-a-workspace.md): A collaboration hub for your team. - [Switch between workspaces • Change from one team to another • Create a new workspace • Join workspace](http://help.shakebugs.com/en/articles/3322265-switch-between-workspaces-change-from-one-team-to-another-create-a-new-workspace-join-workspace.md): How to change from one team to another and create a new workspace. - [Can I add multiple apps with different API keys? • Different Client ID and Client Secret](http://help.shakebugs.com/en/articles/5148215-can-i-add-multiple-apps-with-different-api-keys-different-client-id-and-client-secret.md): We have two unrelated products: Product A and Product B. - [What is an "App on Dashboard"?](http://help.shakebugs.com/en/articles/6205497-what-is-an-app-on-dashboard.md): And how are they created, managed and counted. - [How to create a new app • Add an app • Add a new app](http://help.shakebugs.com/en/articles/7872567-how-to-create-a-new-app-add-an-app-add-a-new-app.md): You want to add a new app? Just follow these instructions. - [Switch between active apps • Can't see an app in the side menu](http://help.shakebugs.com/en/articles/3322241-switch-between-active-apps-can-t-see-an-app-in-the-side-menu.md): You can browse all your currently active apps right there on the Dashboard. - [Do I have to create 2 different apps on the Dashboard, one for iOS and one for Android?](http://help.shakebugs.com/en/articles/2785842-do-i-have-to-create-2-different-apps-on-the-dashboard-one-for-ios-and-one-for-android.md): Yes, iOS and Android apps are separate. - [Delete an app from your Dashboard • Archive an app • Restore an app](http://help.shakebugs.com/en/articles/2785722-delete-an-app-from-your-dashboard-archive-an-app-restore-an-app.md): Archive and restore apps whenever you want to. - [Invite or delete a teammate](http://help.shakebugs.com/en/articles/2750158-invite-or-delete-a-teammate.md): You can manage your team in the Workspace settings. - [Direct Slack Channel • Private Team Access • Priority Support](http://help.shakebugs.com/en/articles/13610812-direct-slack-channel-private-team-access-priority-support.md): Available on the Organization plan, get a dedicated private Slack channel for direct, prioritized communication with the Shake team. - [Fair Billing Policy](http://help.shakebugs.com/en/articles/3512700-fair-billing-policy.md): Pay only for the plan of your choice. - [Remove the credit card from Shake • Removing credit card](http://help.shakebugs.com/en/articles/6609113-remove-the-credit-card-from-shake-removing-credit-card.md): It's all taken care of automatically. - [Can I pay via invoice? • Can I pay annually via invoice? • Can I set up invoice payment?](http://help.shakebugs.com/en/articles/11549808-can-i-pay-via-invoice-can-i-pay-annually-via-invoice-can-i-set-up-invoice-payment.md): Yes, but it depends on the total spending. - [Add-ons pricing FAQ](http://help.shakebugs.com/en/articles/12577381-add-ons-pricing-faq.md): Details on pricing, limits, and usage of add-ons. - [How to Activate Your Startup Discount](http://help.shakebugs.com/en/articles/16062930-how-to-activate-your-startup-discount.md): If you've been approved for Shake's startup discount, this article walks you through how to subscribe correctly so the discount applies. ## FAQs and Troubleshooting - [How to enable Push Notifications on Android](http://help.shakebugs.com/en/articles/7931355-how-to-enable-push-notifications-on-android.md): Shake up your Customer service. - ["Send Feedback to a user" not working • How to register a user](http://help.shakebugs.com/en/articles/7872928-send-feedback-to-a-user-not-working-how-to-register-a-user.md): Here is how to register a user - [We're getting an infinity loop between Shake SDK and Firebase Messaging](http://help.shakebugs.com/en/articles/6161004-we-re-getting-an-infinity-loop-between-shake-sdk-and-firebase-messaging.md): The fix is simple, just add a 3-second timeout before calling Shake.start. - [How to enable Push Notifications on iOS](http://help.shakebugs.com/en/articles/7931290-how-to-enable-push-notifications-on-ios.md): Shake up your Customer service. - [How do I set up a separate app for reports on the production environment?](http://help.shakebugs.com/en/articles/7891330-how-do-i-set-up-a-separate-app-for-reports-on-the-production-environment.md): You need different bundle ID. - [How to generate the server key in Firebase](http://help.shakebugs.com/en/articles/7870485-how-to-generate-the-server-key-in-firebase.md): You need to paste this key to Shake Dashboard settings to enable push notifications. - [I didn't receive an email notification after a new ticket arrived on our Shake dashboard](http://help.shakebugs.com/en/articles/5948648-i-didn-t-receive-an-email-notification-after-a-new-ticket-arrived-on-our-shake-dashboard.md): There are 3 reasons for that. - [Can I block sensitive data \(PII\) on screen recordings? • Blocking sensitive data \(PII\)](http://help.shakebugs.com/en/articles/5726354-can-i-block-sensitive-data-pii-on-screen-recordings-blocking-sensitive-data-pii.md): Sensitive data redaction applies only on raw data and screenshots, not the video recordings. - [The billing form doesn't allow me to put an alphanumeric ZIP code • Can't put a ZIP code](http://help.shakebugs.com/en/articles/5475126-the-billing-form-doesn-t-allow-me-to-put-an-alphanumeric-zip-code-can-t-put-a-zip-code.md): The solution is simple — just leave it empty. - [I've entered a workspace but it's empty • Empty workspace](http://help.shakebugs.com/en/articles/5344212-i-ve-entered-a-workspace-but-it-s-empty-empty-workspace.md): I'm trying to join my colleagues, where are they? - [Shake.handleError not visible](http://help.shakebugs.com/en/articles/5230324-shake-handleerror-not-visible.md): The method has mistakenly been left as an internal one, hiding it from the public interface. - [AppStoreConnect submission is failing with the "ERROR ITMS-90035 Invalid Signature"](http://help.shakebugs.com/en/articles/5227318-appstoreconnect-submission-is-failing-with-the-error-itms-90035-invalid-signature.md): Manually delete the upload-symbols.sh file located in the Shake.framework/ directory before archiving. - [Shake Crash works on the device, but I never see a crash report on the web dashboard • Not getting crash reports on a dashboard](http://help.shakebugs.com/en/articles/5228668-shake-crash-works-on-the-device-but-i-never-see-a-crash-report-on-the-web-dashboard-not-getting-crash-reports-on-a-dashboard.md): The solution is to upload missing dSYMs. - [I can't sign in with Google](http://help.shakebugs.com/en/articles/5213400-i-can-t-sign-in-with-google.md): Definitely look into your browser, cookie, cache or other settings. - [Builds using Shake are failing with a status code 403 Forbidden](http://help.shakebugs.com/en/articles/5194807-builds-using-shake-are-failing-with-a-status-code-403-forbidden.md): The fix is simple, upgrade your SDK to its latest version. - [Black screenshots in Flutter • Blank bug reports • Double-tap recording fix](http://help.shakebugs.com/en/articles/5191101-black-screenshots-in-flutter-blank-bug-reports-double-tap-recording-fix.md): Fix black screenshots and screen recording behavior in Flutter apps on Android. - [I know of a few reports from my users \(or testers\) that never came through • Reports not coming through](http://help.shakebugs.com/en/articles/5155621-i-know-of-a-few-reports-from-my-users-or-testers-that-never-came-through-reports-not-coming-through.md): Although they've seen the "Success" message on their device. - [We think Shake is the cause of our app crashing](http://help.shakebugs.com/en/articles/2785667-we-think-shake-is-the-cause-of-our-app-crashing.md): That's extremely rare so please tell us more — we will carefully investigate every crash. - [Is there a way to listen for the "Shake invoked" event, so we can trigger another event \(analytics for example\) at that moment?](http://help.shakebugs.com/en/articles/5148181-is-there-a-way-to-listen-for-the-shake-invoked-event-so-we-can-trigger-another-event-analytics-for-example-at-that-moment.md): There is no such listener but you can achieve the same thing using a different approach. - [The console says "HTTP 401 UNAUTHORIZED" • Not getting feedback](http://help.shakebugs.com/en/articles/5148135-the-console-says-http-401-unauthorized-not-getting-feedback.md): Nothing to worry about, you've pasted something incorrectly. - [I am getting the "CocoaPods could not find compatible versions" error](http://help.shakebugs.com/en/articles/5143709-i-am-getting-the-cocoapods-could-not-find-compatible-versions-error.md): Please make sure that your app meets Shake SDK minimum requirements. - [App Transport SPM issue • Can't deploy app](http://help.shakebugs.com/en/articles/5015568-app-transport-spm-issue-can-t-deploy-app.md): Can't deploy your app on AppStore / TestFlight, and you are using SwiftPackageManager - [Does Shake support Expo apps?](http://help.shakebugs.com/en/articles/4933390-does-shake-support-expo-apps.md): Yes, Shake can be used in the Expo app. - [I am getting an AAPT error while trying to build an app](http://help.shakebugs.com/en/articles/4699003-i-am-getting-an-aapt-error-while-trying-to-build-an-app.md): Verify that compileSdkVersion is correctly set in the app build.gradle file. - [Tickets aren't arriving • Dashboard is white and doesn't work • Can't access Dashboard • Dashboard status page](http://help.shakebugs.com/en/articles/4582986-tickets-aren-t-arriving-dashboard-is-white-and-doesn-t-work-can-t-access-dashboard-dashboard-status-page.md): Does it look like Shake is down and the tickets are not shown? - [I don't see the logs of my app in the console](http://help.shakebugs.com/en/articles/4570086-i-don-t-see-the-logs-of-my-app-in-the-console.md): Your internet access is moderated or blocked. - [I keep getting an error when trying to configure my React Native project](http://help.shakebugs.com/en/articles/4086772-i-keep-getting-an-error-when-trying-to-configure-my-react-native-project.md): Solutions to common problems when building your project with Shake. - [I don't see my new app on Dashboard • Can't see app](http://help.shakebugs.com/en/articles/3752331-i-don-t-see-my-new-app-on-dashboard-can-t-see-app.md): You have now installed the SDK but still don't see your app on Dashboard. - [I don't see a reported bug on my Dashboard](http://help.shakebugs.com/en/articles/2785891-i-don-t-see-a-reported-bug-on-my-dashboard.md): Nothing to worry about, your bug is definitely on its way. - [Does Shake SDK require a specific ProGuard version?](http://help.shakebugs.com/en/articles/3477403-does-shake-sdk-require-a-specific-proguard-version.md): Yes, ProGuard version 6.0 or newer is required. - [Can Shake capture ExoPlayer's content?](http://help.shakebugs.com/en/articles/3946846-can-shake-capture-exoplayer-s-content.md): Yes, you can see the media player's content on bug screenshots you receive. - [I can't build an app with the Xcode when using Shake](http://help.shakebugs.com/en/articles/4470125-i-can-t-build-an-app-with-the-xcode-when-using-shake.md): Update your Xcode to the latest version. - [Can I change my email notification preferences?](http://help.shakebugs.com/en/articles/3353671-can-i-change-my-email-notification-preferences.md): How to turn various notification types on or off. - [Are the timestamps in bugs shown in my or user's timezone?](http://help.shakebugs.com/en/articles/3422712-are-the-timestamps-in-bugs-shown-in-my-or-user-s-timezone.md): Where do timestamps appear and what do they mean. - [How to unfollow an app • Change notifications](http://help.shakebugs.com/en/articles/3324934-how-to-unfollow-an-app-change-notifications.md): In other words, follow some apps and unfollow others. - [The "Report a bug" button is hidden behind an interface element](http://help.shakebugs.com/en/articles/3321805-the-report-a-bug-button-is-hidden-behind-an-interface-element.md): Workarounds for when app interface elements get in your way. - [Why does a map look black on my bug report?](http://help.shakebugs.com/en/articles/3315915-why-does-a-map-look-black-on-my-bug-report.md): Some maps do indeed look black — the problem is not with your app. - [Add notifications for chat, react native • Getting error while adding the code snippet](http://help.shakebugs.com/en/articles/9479834-add-notifications-for-chat-react-native-getting-error-while-adding-the-code-snippet.md): Can't import modules via @import Shake; ? - [Getting App is archived. HTTP 404 error, flutter](http://help.shakebugs.com/en/articles/9479852-getting-app-is-archived-http-404-error-flutter.md): When you Shake device you get this error? - [Can't add Shake • Added the Shake.start\(...\) and it doesn't work](http://help.shakebugs.com/en/articles/9479881-can-t-add-shake-added-the-shake-start-and-it-doesn-t-work.md): I added Shake and still can't see anything on a Dashboard. - [Intro message problem • Intro message getting in the way](http://help.shakebugs.com/en/articles/9480383-intro-message-problem-intro-message-getting-in-the-way.md): Intro message manually trigger - [I'm receiving old tickets • Tickets taking a lot of time to come](http://help.shakebugs.com/en/articles/9480397-i-m-receiving-old-tickets-tickets-taking-a-lot-of-time-to-come.md): Getting the tickets from past dates. - [How far back does Shake log data • How much data does Shake log](http://help.shakebugs.com/en/articles/9489452-how-far-back-does-shake-log-data-how-much-data-does-shake-log.md): Related to the operation of the application. - [Can I modify the period for which the log retains data • Can I modify the number of lines](http://help.shakebugs.com/en/articles/9489611-can-i-modify-the-period-for-which-the-log-retains-data-can-i-modify-the-number-of-lines.md): No, but you can still choose what you want included. - [Software development • Web and mobile app development • Development services • DECODE](http://help.shakebugs.com/en/articles/10110627-software-development-web-and-mobile-app-development-development-services-decode.md): If you’re looking for product discovery, design, or software engineering, you’re in the right place. Check out DECODE. - [The character limit for the feedback](http://help.shakebugs.com/en/articles/10410392-the-character-limit-for-the-feedback.md): What is the character limit for the feedback that users send you? - [Is Shake a scam? • Is Shakebugs a scam • Is Shake legit • Is Shakebugs legit • Is Shake's Chrome extension a scam](http://help.shakebugs.com/en/articles/11020356-is-shake-a-scam-is-shakebugs-a-scam-is-shake-legit-is-shakebugs-legit-is-shake-s-chrome-extension-a-scam.md): Is Shake a scam? No, even if it sounds to good to be true. - [Why did Shake switch from Client ID to API Keys?](http://help.shakebugs.com/en/articles/15325523-why-did-shake-switch-from-client-id-to-api-keys.md): It’s better, more flexible, and way more secure. ## Shake Chrome Extension - [How to use a Chrome extension • Chrome extension UI](http://help.shakebugs.com/en/articles/11104542-how-to-use-a-chrome-extension-chrome-extension-ui.md): Quick setup and setting of Shake's Chrome Extension - [Can Shake be used for websites? Website bug reports • Browser extension • Capture bugs on web • Reporting bugs on any website](http://help.shakebugs.com/en/articles/7872657-can-shake-be-used-for-websites-website-bug-reports-browser-extension-capture-bugs-on-web-reporting-bugs-on-any-website.md): Use the free Shake Chrome extension to capture and report bugs on any website instantly without writing a single line of code.