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"App users" module and live chat
If I use the "Reply to the user" text box on the Dashboard, where does that message go? • Live chat not working • Live chat doesn't work
If I use the "Reply to the user" text box on the Dashboard, where does that message go? • Live chat not working • Live chat doesn't work

You are reading this because you have probably tested it out, but haven't received anything.

Peter Simic avatar
Written by Peter Simic
Updated over a week ago

If you want live chat to start working (you reply from the Dashboard and your message comes to the app user), start by visiting the "Users module" in Shake Docs:

Simply follow the instructions and they will guide you to → register your app users → which will automatically enable the live chat feature. Voilà!

If you have any other questions, don't hesitate to contact us through the Intercom bubble on your Dashboard or via email 📧 friends@shakebugs.com.

Or even better, join our Slack Community and get in touch with our developers within a few minutes.

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