If you want live chat to start working (you reply from the Dashboard and your message comes to the app user), start by visiting the "Users module" in Shake Docs:
Simply follow the instructions and they will guide you to → register your app users → which will automatically enable the live chat feature. Voilà!
If you have any other questions, don't hesitate to contact us through the Intercom bubble on your Dashboard or via email 📧 friends@shakebugs.com.
Or even better, join our Slack Community and get in touch with our developers within a few minutes.