Shake is like any other tool out there: FullStory, Intercom, Crashlytics, Crazy Egg, Google Analytics, Datadog, Hotjar and countless others. And just like all those diagnostics, communication, logging and analytics tools, it is normally used by apps around the planet, both internally and in production.
If you use any 3rd party tool in your production app, we'd like to give you a few tips:
Understand what they say about processing of personal data governed by the GDPR and the CCPA: Shake DPA
Lastly, find out whether that company has transparently and publicly described their security and privacy practices and certifications: Security at Shake
If you have more questions, we invite you to click the bubble in the bottom right corner and talk to us. We have happily helped tens of thousands of users with their questions, and would like to answer all your questions as well.