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We already use Firebase Crashlytics, or some other crash reporting tool
We already use Firebase Crashlytics, or some other crash reporting tool

Why do we need Shake? And is it possible to use Shake Crash together with Firebase Crashlytics?

Peter Simic avatar
Written by Peter Simic
Updated over a week ago

Shake feedback reporting

Issues that don't crash your app (those are called non-fatal issues) are not caught by Firebase Crashlytics at all.
On the other hand, Shake allows your team to finally get an insight into hundreds of those non-fatal issues your users experience daily:

  • they can't sign into your app

  • there's wrong data shown somewhere

  • they notice a visual glitch on one of your screens

  • there's a typo

  • a feature doesn't work the way they expected it to

  • ...

Shake feedback reporting and Firebase Crashlytics complement each other.

Shake crash reporting

But we didn't stop. In 2021 we released a new product called Shake Crash, and just like Firebase Crashlytics, it tracks fatal issues. We believe it's better than Firebase Crashlytics because:

  • after your app crashes and the user returns to it β†’ they are automatically asked to describe what happened in their own words (and vent so they don't leave you a bad review)

  • see which user precisely the crash happened to, it's not anonymous

  • automatically receive screen recording of the moments before their crash

  • automatically receive a beautiful timeline of user, network and console logs before the crash

Of course, Firebase Crashlytics is a more mature product and we invite you to use it too.

And to answer your last question: Yes, Shake Crash can be used in parallel with Firebase Crashlytics, they won't interfere with each other.

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