So you need to complete any of the following on behalf of your business:
Vendor Assessments
Security/Risk Assessments
Data Protection Assessments
Data Exchange Assessments
Supplier Assessments
Or something similar...
It's important to note that Shake has all this information provided publicly to all of our users and can be accessed at any time by visiting our website. There, you'll be able to find our Data Processing Agreement, Data Security Information, Privacy Policy and Terms of Service.
We do our best to answer all the questions and concerns that users may have in these pages and in the below Q&A, but in the case that you do not find the answers that you need - our team also does their best to provide you with answers through the Intercom bubble on your Dashboard.
Or even better, join our Slack Community and get in touch with our developers within a few minutes.
Q: In which data center/country is our data stored and processed?
A: Shake is 100% hosted on Amazon Web Services, a world leader in compliance with the latest security best practices. All your data is in Amazon's private data center in Frankfurt, Germany, European Union.
Q: Does Shake hold an ISO 27001 certification? When was it issued or renewed?
A: Shake does not hold an ISO 27001 certification. But Shake’s cloud provider Amazon Web Services does hold it. It was issued November 5, 2019 renewed on July 23, 2021.
Q: Does Shake hold an ISO 27017 certification? When was it issued or renewed?
A: Shake does not hold an ISO 27017 certification. But Shake’s cloud provider Amazon Web Services does hold it. It was issued November 5, 2019 renewed on July 23, 2021.
Q: Does Shake hold a CSA certification? When was it issued or renewed?
A: Shake does not hold a CSA certification. But Shake’s cloud provider Amazon Web Services does hold it. It was issued November 6, 2020, renewed on July 23, 2021.
Q: Does Shake hold a BSI C5 attestation? When was it issued or renewed? Please provide a link to the corresponding audit report.
A: Shake does not hold a BSI C5 attestation. But Shake’s cloud provider Amazon Web Services does hold it.
Q: What happens with our data after the contract is terminated?
A: We can agree on the approach that you prefer. Just as one example, we can delete all your data on our servers upon termination.