For our Organization plan teams, we provide a dedicated, private Slack channel that acts as a direct bridge between your team and ours. This is the fastest way to get support, discuss feature requests, or resolve technical hurdles.
1. What is the Direct Slack Channel?
Unlike standard support tickets, this is a shared private channel created specifically for your organization. It ensures that your team has instant access to Shake’s experts without leaving your internal communication tool.
2. Key Benefits
Priority Response: Messages sent in this channel are automatically prioritized. When you post, we start investigating right away.
Direct Access: Skip the queue and talk directly to the people who build Shake.
Team-wide Visibility: Your entire dev team can see the conversation, share context, and get answers in real-time, keeping everyone on the same page.
Seamless Investigation: If you run into a bug or a complex setup issue, you can drop logs or screenshots directly into the chat for immediate review.
3. How it Works
Once you upgrade to the Organization plan, our team will reach out to set up this shared channel with your workspace.
Always Available: You can reach us at any time.
Fast Resolution: Because we are in the same channel, we can coordinate technical investigations much faster than via traditional email.
4. Who can use this?
This feature is exclusively available to teams on the Organization plan. It is designed for high-growth teams and enterprises that require 24/7 reliability and a close partnership with their tooling providers.
If you have any other questions, don't hesitate to contact us through the Intercom bubble.
Or even better, join our Slack Community and get in touch with our developers within a few minutes.