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What's the difference between Admin, Member and Guest?

Understanding roles helps you manage access, collaboration, and security across your workspace. Each user is assigned a role that defines their permissions and available actions.

Written by Shake Typing

When adding someone to your workspace or project, choose the role that matches their level of responsibility and need for access.

  • Admins should be limited to trusted team members who manage settings and permissions.

  • Members are ideal for your core team who actively work and collaborate.

  • Guests are best suited for external partners or clients who only need Member-level access to specific apps, rather than access to the entire workspace.

Below you’ll find a detailed breakdown of what each role — Admin, Member, and Guest — can do.

Permission/Role

Admin

Member

Guest

Workspace administration

Join workspace

✅

✅

✅

Create workspace

✅

✅

✅

Upload workspace logo

✅

❌

❌

Rename workspace

✅

❌

❌

Delete workspace

✅

❌

❌

Add domain

✅

❌

❌

Remove domain

✅

❌

❌

Invite new members

✅

❌

❌

Customise his role

✅

❌

❌

Remove himself from workspace (if not only admin)

✅

✅

✅

Customise other members roles

✅

❌

❌

Resend invitations for other members

✅

❌

❌

See all members in workspace

✅

✅

❌

Cancel invitation for other members

✅

❌

❌

Delete other members from workspace

✅

❌

❌

Add app

✅

✅

❌

Archive/unarchive an app

✅

✅

✅

Upload app icon

✅

✅

✅

Rename an app

✅

✅

✅

Import tickets

✅

✅

✅

Add rule

✅

✅

✅

Edit rule

✅

✅

✅

Remove rule

✅

✅

✅

Add integration

✅

✅

✅

Customise integration

✅

✅

✅

Disconnect integration

✅

✅

✅

Upload certificate

✅

✅

✅

Remove certificate

✅

✅

✅

Upload mapping files

✅

✅

✅

Add common comment

✅

✅

❌

Edit common comment

✅

✅

❌

Remove common comment

✅

✅

❌

Place first subscription for workspace

✅

✅

❌

Change billing plan

✅

❌

❌

Cancel subscription

✅

❌

❌

Resume subscription

✅

❌

❌

See Credit card details

✅

❌

❌

Update credit card

✅

❌

❌

See Receipts

✅

❌

❌

Customise billing (email and address for receipts)

✅

❌

❌

My account

Change Full name

✅

✅

✅

Change Work email

✅

✅

✅

Change password

✅

✅

✅

Set password

✅

✅

✅

Get notifications for all added and archived apps

✅

✅

✅

Get notifications for new user feedback tickets

✅

✅

✅

Get notifications for new notes and comments

✅

✅

✅

Modules

Add new app

✅

✅

❌

Add SDK

✅

✅

✅

Delete ticket or crash group from master table

✅

✅

✅

Ticket details

Change description

✅

✅

✅

Assign ticket

✅

✅

✅

Set status

✅

✅

✅

Set priority

✅

✅

✅

Lock crash group

✅

✅

✅

Add/Remove tag

✅

✅

✅

Chat

✅

✅

✅

Send/Resend - integration

✅

✅

✅

Delete single ticket

✅

✅

✅

Delete crash group in Overview

✅

✅

✅

Download activity history

✅

✅

✅

User details

Set user mode

✅

✅

✅

Updating Roles

Only Admins can update user roles. To change someone’s role, go to Workspace administration → Members, find their name, and select the appropriate role from the dropdown menu.

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