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Privacy framework for Sheldon (AI assistant)

All data used by Sheldon is handled securely in AWS’s EU data center, under strict compliance standards and without exposure to external LLM providers.

Peter Simic avatar
Written by Peter Simic
Updated this week

Here at Shake, the protection of your data and the preservation of privacy are core principles.

Our AI assistant, Sheldon, is powered by a large language model (LLM) hosted on Amazon Bedrock. While Sheldon’s responses may appear human-like, they are just the output of a model and not the product of independent reasoning or data analysis beyond the LLM’s capabilities.

We intentionally chose Amazon Bedrock for the following reasons:

  • Amazon Bedrock utilizes a private copy of the LLM, and not the third-party LLM itself (e.g. OpenAI’s GPT-4 or Google’s Gemini).

  • All data processing, input, and output take place within Amazon’s private data center in Frankfurt, Germany, European Union (eu-central-1). This is the same facility where the entirety of Shake is hosted!

  • Therefore, your data is not shared with model providers (e.g. OpenAI Inc. or Alphabet Inc.).

  • Your data is not used to improve those models.

Further information regarding Amazon Bedrock’s security and compliance measures is available here: Amazon Bedrock security and privacy.

Additional safeguards:

  • Your data is encrypted both in transit and at rest.

  • Amazon Bedrock is in scope for ISO, SOC, CSA STAR Level 2 certifications, is HIPAA-eligible, and may be used in compliance with the GDPR.

  • Shake’s standard Privacy policy applies fully to the use of Sheldon.

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