Shake

If a ticket shows that its Activity history is not available, it’s due to one of two reasons:

1. If the ticket was reported using the Shake Chrome extension

Users reporting through the <a href="https://chromewebstore.google.com/detail/shake-free-bug-reporting/fgpnklngaiahpcpjennhbcmkiahjohdk" rel="nofollow noopener noreferrer" target="_blank">Chrome extension</a> can choose to disable their Activity history, meaning the ticket was intentionally sent without it.

2. If the ticket was reported using the SDK

Whether you use the <a href="https://docs.shakebugs.com/docs/" rel="nofollow noopener noreferrer" target="_blank">Shake SDK</a> for Android, iOS, React Native, Flutter, or Web — someone on your team has disabled Activity history in the code. To start receiving Activity history from the SDK, just <a href="https://docs.shakebugs.com/docs/web/configuration-and-data/activity-history/" rel="nofollow noopener noreferrer" target="_blank">enable</a> the feature again.

Activity history is not available

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